Customer-centric Innovation

problems we solve

We partner with organizations in complex ecosystems (e.g. healthcare, utilities, and financial services) to design, pilot, and scale interventions that help underserved and vulnerable people on their terms.

Systems
Challenges

We work with multiple stakeholders to design services that solve systemic challenges -- from scaling access to HIV to improving service for low income utility customers.

Designing
Effective Pilots

The best first step is the one that happens quickly. Just because pilots are small, doesn't mean that they're easy. We help teams in regulated industries launch effective pilots. We focus on designing experiments we can learn from and scale.

Service
Delivery

It's not just what you do that matters. We help design services that fit into the reality of people's lives -- from messaging and timing to interface and user experience. Our goal is to bring good things into the world.

New
Ventures

We like to figure out how big opportunities are and model them around “what has to happen” questions. Or, you’ve validated the opportunity, but you need help getting to scale. One of our favorite things in the world is helping new ideas find their business model.

What we believe

We are a full service problem–solving shop that mixes qualitative research with hypothesis-driven piloting, business modelling, and old–fashioned Excel skills.

Ethnography + Excel

We combine human-centered and quantitative research to learn fast and design compelling services. Whether that’s conducting in-home interviews, A/B testing, or modelling where customers being lost to followup.

Skin in the game

When you invest in us, we invest in you by occasionally taking a part of our fee in equity or options. We think this aligns our interests with yours. And it frees us to spend our time investing in the right ideas.

Action(able)

We make action plans that we’re excited to execute. It’s not just market research, it’s go-to-market. Quickly, but without skipping steps.

We're a team of entrepreneurs, systems, innovation and research experts with experience coming up with, building, and launching new products and services. We rely on a network of talented designers, programmers, and technologists to bring ideas to life.

Harris Levine

HARRIS LEVINE

Research / data for design / social impact

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Nate Bernhard

NATE BERNHARD

New ventures / fundraising / writing

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Ryan Shand

RYAN SHAND

Finance / organization design / operations

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HAVE A PROJECT IN MIND?

info@ker-twang.com

* We hire people, not roles, so if you think you're a fit, write us, and tell us about how you do what you do.